Legal
Returns and Cancellation
Last updated: October 2026
This policy explains how to cancel an order, return an item, and get a refund. It sits alongside your rights under applicable consumer law, which it does not affect.
Cancelling an order
You can cancel an order before it is dispatched by contacting us with your order number. Once an order has been dispatched, you can return it as set out below.
Your right to return
You may return most items within 14 days of receiving them, for a refund, provided they are unused and in their original packaging. To start a return, contact us with your order number and reason for the return. Return postage may be at your cost unless the item was faulty or incorrect.
Items we can't accept
- Perishable or opened food and beverage items, for health and hygiene reasons.
- Personalised or made-to-order items.
- Gift cards and similar vouchers.
- Items marked as final sale or clearance.
Refunds
Once we receive and check a returned item, we will confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 7 business days. Original shipping charges are refunded only where the item was faulty or incorrect.
Faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery and we will make it right, including any return postage.
Contact us
For any question about returns or cancellations, please contact us with your order number.
