Legal

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how KettleBerry collects, uses and shares your personal information when you visit our website, create an account or place an order. It applies to our website and to orders placed through it.

Information we collect

Account details you give us, such as your name, email address and password.
Order and delivery details, such as items purchased, shipping and billing addresses, and phone number.
Payment information. Payments are processed by our payment provider; we do not store full card details ourselves.
Information collected automatically, such as your device, browser, IP address and how you use the site.
Any messages you send us, for example through our contact or wholesale enquiry forms.

How we use your information

To provide your account and process and deliver your orders.
To take payment, prevent fraud, and handle returns and refunds.
To respond to your enquiries and provide customer support.
To send you service messages about your account and orders.
To send you marketing, where you have asked for it or where the law otherwise allows, and to improve the site.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; some parts of the site may not work without them.

Sharing your information

We share personal information with service providers who help us run the site and fulfil orders, such as our e-commerce and hosting platform, payment providers, delivery partners, and email and analytics providers. We only share what they need, and they may only use it for that purpose. We may also share information where the law requires it.

Data retention

We keep personal information for as long as your account is active and for as long as we need it for the purposes above, to meet our legal and accounting obligations, and to resolve disputes.

Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict certain processing, and to request a copy of your data. You can update your name, phone and addresses at any time in your account, or contact us to make a request.