Legal
Refund Policy
Last updated: October 2026
This policy explains when and how we refund an order. It should be read together with our Returns and Cancellation policy. Nothing here affects your rights under applicable consumer law.
When we refund
- You cancel an order before it is dispatched.
- We cancel an order because an item is unavailable or we cannot fulfil it.
- An item arrives damaged, faulty, or is not what you ordered.
- A return is received and approved under our returns policy.
- A payment is taken twice or a payment fails after the amount was reserved.
How refunds are issued
Approved refunds are issued to the original payment method. We aim to process them within 5–7 business days of approval. Your bank or payment provider may take additional time to post the amount to your statement. We cannot refund to a different card or account.
Shipping charges
Original shipping charges are refunded only where the item was faulty, damaged or incorrect. For a change of mind, the original shipping charge is not refunded and return postage is at your cost.
Partial refunds
Where only part of an order is returned or affected, we refund the value of those items (and any tax on them). Discounts applied to the order may be recalculated, which can reduce the amount refunded.
Items we cannot refund
- Perishable or opened food and beverage items, for health and hygiene reasons.
- Personalised or made-to-order items.
- Gift cards and similar vouchers.
- Items marked as final sale or clearance.
How to request a refund
Contact us with your order number and the reason for the request. If you are returning an item, follow the steps in our Returns and Cancellation policy.
Contact us
For any question about a refund, please contact us with your order number.
